FAQs

Can you customize my order?

Depending on the product we may be able to. For most of our sound wave art we are able to use custom audio and recordings.

Please check the FAQ section at the bottom of the specific product listing you are interested in for the most accurate item information. 

Otherwise, please send us an email at support@ourmomentstore.com with your ideas and we will do our best to accommodate you.

Are all prints framed?

Some of our prints come framed. Others don't. Please check the product details and FAQ section at the bottom of each product listing.

Or send us an email at support@ourmomentstore.com.

This is a gift. Can you ship it to the recipient?

Yes, just provide their shipping address during checkout.

How do you ship your products?

We have national and international warehouses in the US and the UK. Depending on the product and availability of raw materials we will be shipping from either country.

Please check the specific shipping details with each product listing for the most accurate shipping information, send us an email, or check our shipping policy for general shipping information. 

What is your return policy?

We have a 30 day return policy for most unopened and unused items.

Certain items are excluded from returns and exchanges. These include: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.